lavender flowy dress

Shipping and Returns

We offer a 7-day exchange policy for orders within India and an alternative for international orders. The countdown begins from the date of delivery.

Eligibility Criteria:

To be eligible for a exchange, items must be in their original condition, unworn, with no odor and with all tags attached. We require proof of purchase through a valid invoice.

Video Documentation:

For domestic exchanges, we request customers to provide an opening video of the parcel to ensure the condition of the items. This helps in expediting the resolution process.

No Return Policy:

Please note that we do not accept returns for any product. However, we are committed to facilitating exchanges in adherence to the specified timelines.

Initiating a Return or Exchange:

To initiate exchange, contact our customer service within the stipulated timeframe. Provide your order details, images of the items, and the opening video (for domestic exchange).

Return Shipping:

Customers are responsible for the cost of exchange shipping. We recommend using a reliable shipping service with tracking for international alternative.

Inspection and Approval:

Upon receiving the returned items, our team will inspect them. Approved exchanges will be processed promptly.

Refund Information:

We do not offer refunds; however, approved exchanges will be processed, and the replacement items will be shipped.

Damaged or Defective Items:

In the rare case of receiving damaged or defective items, please contact us immediately with supporting images. We will assess the situation and provide appropriate solutions.

Contact Information:

For any inquiries or to initiate an exchange, contact our customer service at support@sutraa.com.
By purchasing with Sutraa The Label, you agree to abide by this Exchange and Return Policy. We reserve the right to update or modify this policy at our discretion